[ Overview ] Customization Your Blueprint Voice Capabilities
Under a Nextworks Voice plan, we provide and manages all physical and software telephones at a fixed monthly cost. We will work with you to design and deliver a complete system to meet the communication needs of your organization. Our help desk is second to none providing fast local support.
Nextworks ensures getting a new voice solution requires little effort on your behalf. Once we know your requirements we will begin setup, record greetings, work with the existing phone company, physically place phones, connect headsets, provide helpsheets, test, and go live.
Overview [ Customization ] Your Blueprint Voice Capabilities
We deliver high class business phones with the features you expect: high definition audio, large screen size, bluetooth, wireless, expansion module, and VPN capable.
Nextworks Voice works in the office, at home, or on the go. Working remote has never been easier. Utilizing both physical or software phones increases productivity of your staff.
A soft-phone is a replacement for a physical desktop phone. Using a soft-phone allows you to save space and increase mobility. All that is needed is either a wired or bluetooth headset.
View your call volume by any number of parameters to help measure the workload of your staff and hold time of your customers. Most of our competition can’t.
If required you can record all or some calls to aid with compliance or training. A feature typically only available for large organizations, Nextworks Voice brings this ability to every client.
Monitor and manage caller activity for your organization from a dashboard. With the aid of the dashboard you can intercept calls, train new employees, monitor hold times, know who is available, and more.
Your Nextworks account manager is available to aid and assist with the blueprint of your system. Our client support team is unsurpassed.
Overview Customization [ Your Blueprint ] Voice Capabilities
As your Business Voice partner, we work together to define a solution that best fits your organization. Initially deploying in a testing environment ensures your staff can become familiar with the new capabilities. Once fine tuning is complete the new service goes into action.
Issuing Nextworks Voice phones to staff working remote provides an alternative to using personal cell phones. This helps to safeguard your communication channel with your most valuable asset: your customers.
Overview Customization Your Blueprint [ Voice Capabilities ]
Nextworks Voice is not a shotgun approach to phones as is the case with most other voice providers. No two installations are the same. Your specific requirements are carefully examined. But just as important, we can often suggest possible improvements on how an optimized phone workflow can help your team's performance.
| ASSET | NEXTWORKS VOICE ADVANTAGE |
|---|---|
| Auto Attendant | Menus to guide callers through their options |
| Ring Groups | Ring multiple extensions at once or in line |
| Holding Queues | Diverse options for how callers can wait to speak to an agent |
| Dynamic Workgroups | Staff members can enter or exit ring groups at the push of a button |
| Digital Voicemail Options | Send voicemail to individual or shared mailboxes |
| Follow Me Mobility | Simple sequence to forward calls to your cell phone |
| Desk + Laptop Phone | Ring both your desk phone and your computer |
| Night Mode | Automatic switching to night mode |
| Holiday Mode | Simple push of a button to change to holiday mode |
| Conferencing | Internal and external conference calling |
| Digital Directory | Dial by name for reaching extensions direct |
| Activity Reports | Online charts of caller activity showing volume and focus of calls |
| Custom Messaging¹ | Professional INPHO announcements and hold messages ¹optional |
More Customization
Targeted Delivery
Better Phones
Greater Capability
Local Support
Utmost Dependability
[ Overview ] Cloud Migration & Support Cybersecurity Virtual CIO
An IT Strategic plan defines how the process of business management uses technology to guide operations. The plan outlines areas where IT can contribute to the organization’s ability to gain a competitive edge.
With ongoing proactive insights into your network, its soundness and security are safeguarded through intelligent alerts and forecasting. Nextworks proprietery monthly audits deliver an additional layer of protection.
Pride is taken in our rapid response under a service level agreement. Our support team is friendly and effective. We are committed to an organized and thoughtful approach to IT support.
A compliance framework helps your organization define and enact standards for business continuity and cybersecurity. Nextworks can help guide you through common compliance frameworks such as HIPAA, CJIS, CIS, and others.
Overview [ Cloud Migration & Support ] Cybersecurity Virtual CIO
Migrating your core IT functions into the cloud delivers flexibility, increases uptime, disperses up-front costs, and removes physical servers from your facility.
A disaster recovery plan is synonymous in a cloud environment. Data backups, server redundancy, and safeguarding firewalls all can work seamlessly in the cloud.
A suite of apps that help you stay connected and get things done. Chat, call, and host meetings; Share documents in the cloud.
Reliable, scalable, and inexpensive cloud computing services. AWS provides a massive global cloud infrastructure that allows you to quickly innovate, experiment and iterate.
How teams of all sizes connect, create, and collaborate. A flexible, innovative solution for people and organizations to achieve more.
Microsoft Azure is a cloud computing service created by Microsoft for building, testing, deploying, and managing applications and services through Microsoft-managed data centers.
ShareFile is a secure content collaboration, file sharing and sync software that supports all the document-centric tasks and workflow needs of small and large businesses.
StorageCraft provides unmatched data management, storage and protection solutions for the next-generation hybrid data center, be it on-premises or in the cloud.
Bring your files and cloud content together with the tools your team wants to use. Over 450,000 business teams trust our secure infrastructure.
Overview Cloud Migration & Support [ Cybersecurity ] Virtual CIO
Small organizations have the same concern for IT security as do larger ones. Cyber criminals have shifted their strategy from broad sweeps to well researched and targeted attacks. The need to protect your digital assets and network is greater than ever. Nextworks proprietery small business matrix and reporting delivers a layered security model. Let us navigate you through the complexities of IT security and compliance.
We developed proprietery systems of daily reviews of critical systems such as data backups, server health, and malware threats. Monthly examination of all critical systems.
Adding an additional layer of security to your online accounts beyond just the username and password to gain access.
A principal defense against data loss or corruption is ensuring that core data is replicated off site. Restoration tests regularly exercise process and delivery.
Security awareness training for a better understanding of cybersecurity threats. Most intrusions take place using social engineering to deceive staff into providing passwords.
Defining IT best-practice operational procedures keeps your team in a security conscience mindset. Media disposal, data encryption, password change cycles, etc.
Staying aware of current exploits and avoidance procedures. Endpoint protection with live notifications of any intrusion.
Overview Cloud Migration & Support Cybersecurity [ Virtual CIO ]
Being exposed to a diverse range of businesses, Nextworks has revelations into many technological problem solving solutions. Together we can apply ideas that are proven.
Best Practices for
IT Management
High Availability
Networks
IT Organization
and Efficiency
Reduced IT Costs
with Results
Monitoring, Measuring,
and Reporting
Fast & Effective
Response
Only 10+ Year IT
Veterans
Proactive Response
and IT Strategy
[ Overview ] Our Expertise Our History
Andrej brings over 25 years of IT experience for your business. Exposed to 100s of networks he has developed ability to match technology to your business goals. He acts as vCIO for many of our existing clients. He is MCSA/MCSE Certified Microsoft Professional since 2006.
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Colby's background includes over 25 years of senior management in Information Systems, Software Development, and Internet Services. Barron was an early Internet pioneer, providing access to thousands of users in the mid 90’s.
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Matej has over 25+ years of IT experience with focus on designing complex networking and system solutions for SMB clients. He believes that good design is what makes technology reliable in the first place, and understanding of client's goals is a key to good design.
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Rich brings 15+ years of IT focused customer support skills to the Nextworks team. He has helped support companies of all shapes and sizes ranging from 1 user to 65,000 users with their IT needs. Rich holds a degree in Computer Information Systems from his hometown college in Auburn, NY and relocated to the West Coast in 2011 to further his career.
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Nate joins the Nextworks team with over ten years of IT sales and support experience and a die-hard enthusiasm for technology and gadgets. From a very young age, Nate showed a tremendous interest in electronic systems. Always keen to take things apart and figure out how the component pieces work together, years of hobbyist interest morphed into a career.
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Patrick joins the Nextwork Team with over 15+ years of IT experience in a variety of Fortune 500 corporations, including financial, health, manufacturing, creative, advertising, and marketing agencies.
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Overview [ Our Expertise ] Our History
“Responsibility is a unique concept... You may share it with others, but your portion is not diminished. You may delegate it, but it is still with you... If responsibility is rightfully yours, no evasion, or ignorance or passing the blame can shift the burden to someone else. Unless you can point your finger at the man who is responsible when something goes wrong, then you have never had anyone really responsible.” - Hyman Rickover
Overview Our Expertise [ Our History ]
It's been a lot of hard work and dedication but we made it. Decade ONE accomplished. Many thanks to our amazing clients and equally our team. Here's to another 10 years.
Pride is taken in our rapid response. Our support team is friendly and effective. Most support requests can be solved online. Of course, we'll be on-site if needed.
We make getting assistance from
Nextworks' Helpdesk as easy as
1-2-3.
Call Nextworks at
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We keep tabs on the latest insights, security threats, and new developments in cloud technologies.
These simple steps can help you prevent becoming a victim of cyber attack.
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Have you received an alert from an acquaintance that they received a peculiar email from you?
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How do fraudulent emails continue to get through to me even though I have a spam filter?
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Security awareness training can help to keep all staff aware of phishing attempts.
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July 2019: Capital One disclosed one of the largest thefts of personal information from a bank to date.
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