
[ Overview ] Customization Your Blueprint Voice Capabilities FAQs
Under a Nextworks Voice™ plan, we provide and manage all physical and software telephones at a low, fixed monthly cost. We will work with you to design and deliver a complete system to meet the voice communication needs of your organization. Compare us to the competition.
Overview [ Customization ] Your Blueprint Voice Capabilities FAQs
We deliver high class business phones with the features you expect: high definition audio, large screen size, bluetooth, wireless, expansion module, and VPN capable.
Nextworks Voice works in the office, at home, or on the go. Working remote has never been easier. Utilizing both physical or software phones increases productivity of your staff.
A softphone is a replacement for a physical desktop phone. Using a softphone allows you to save space and increase mobility. All that is needed is either a wired or bluetooth headset.
View your call volume by any number of parameters to help measure the workload of your staff and hold time of your customers. Most of our competition can’t.
If required you can record all or some calls to aid with compliance or training. A feature typically only available for large organizations, Nextworks Voice brings this ability to every client.
Monitor and manage live caller activity for your organization from a dashboard. With the aid of the dashboard you can intercept calls, train new employees, monitor hold times, know who is available, and more.
A Nextworks VoIP engineer will evaluate your network's ability to host VoIP phones. We will then deliver and install your phones at your office. Service is also conducted on-site as required.
Your Nextworks account manager is available to aid and assist with the blueprint of your system. Our client support team is unsurpassed.
Nextworks ensures getting a new voice solution requires little effort on your behalf. Once we know your requirements we will begin setup, record greetings, work with the existing phone company, physically place phones, connect headsets, provide helpsheets, test, and go live.
Overview Customization [ Your Blueprint ] Voice Capabilities FAQs
As your local Business Voice partner, we work together to define a solution that best fits your organization. Initially deploying in a testing environment ensures your staff can become familiar with the new capabilities. Once fine tuning is complete the new service goes into action.
Working From Home?
Issuing Nextworks Voice phones to staff working remote provides an alternative to using personal cell phones. This helps to safeguard your communication channel with your most valuable asset - your customers.
Overview Customization Your Blueprint [ Voice Capabilities ] FAQs
Nextworks Voice is not a shotgun approach to phones as is the case with most other voice providers. No two installations are the same. Your specific requirements are carefully examined. But just as important, we can often suggest possible improvements on how an optimized phone workflow can help your team's performance.
ASSET | NEXTWORKS VOICE ADVANTAGE |
---|---|
Auto Attendant | Menus to guide callers through their options |
Ring Groups | Ring multiple extensions at once or in line |
Holding Queues | Diverse options for how callers can wait to speak to an agent |
Dynamic Workgroups | Staff members can enter or exit ring groups at the push of a button |
Digital Voicemail Options | Send voicemail to individual or shared mailboxes |
Follow Me Mobility | Simple sequence to forward calls to your cell phone |
Desk + Laptop Phone | Ring both your desk phone and your computer |
Night Mode | Automatic switching to night mode |
Holiday Mode | Simple push of a button to change to holiday mode |
Conferencing | Internal and external conference calling |
Digital Directory | Dial by name for reaching extensions direct |
Activity Reports | Online charts of caller activity showing volume and focus of calls |
100% VoIP Services | High definition clear communications |
Custom Messaging¹ | Professional INPHO announcements and hold messages ¹optional |
More Customization
Targeted Delivery
Better Phones
Greater Capability
Local Support
Utmost Accountability
Overview Customization Your Blueprint Voice Capabilities [ FAQs ]
Managed Voice Services are a new standard for delivering business phone systems. We can help answer some of the questions you may have.